Help Desk

Are you customer first company but doesn’t want to deploy huge manpower to support? If you want to win heart of your customer, we have a wonderful solution for you. Mobile Popcorn Help Desk is seamlessly integrated platform across the departments that help to resolve customer issues quickly and efficiently. Our Help Desk is rich in features and allows you to integrate with other third party software.

Features

Powerful Ticketing
  • Make sure every issue gets resolved with powerful ticketing
  • Team Inbox
  • Service Level Agreements
  • Mobile Apps
Productivity and Engagement
  • Increase your team’s engagement and productivity
  • Helpdesk Gamification
  • Automatic Ticket Dispatch
  • Time Based Actions
  • Event Triggered Actions
Global Customer Support
  • Scale your support across multiple products, languages and timezones
  • Multi-product support
  • One Helpdesk. All across the globe
  • Multilingual support
Reporting and Analytics
  • Know answers to all your critical questions
  • How is my helpdesk doing?
  • How many agents should be on shift today?
  • Are my customers happy?
  • Which tickets are causing the chaos?
  • Who are my best agents?
  • What are my best groups?
  • What is my support team’s capacity?
  • Helpdesk Insights with Dashboards
Multichannel Support
  • Manage all your support conversations in one place
  • Email Ticketing
  • Built-in Phone Channel
  • Live Chat
  • Feedback Widget
  • Facebook Channel
  • Twitter Channel
  • Twitter ChannelTwitter Channel
Self Service Portal
  • Create a self-service experience that supports your brand
  • Knowledge Base
  • Community Forums
  • Easily customize the look, feel and functionality of your portal
Secure Help Desk
  • Focus on delivering great support while we take care of your helpdesk
  • Custom SSL certificates
  • Trusted IP
  • Single sign on with your own credentials
Apps
  • Extend your support capabilities with apps
  • Apps
  • Custom Apps
  • API

Pricing


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